Shipping policy
Shipping Policy
Effective Date: July 5, 2026
At 2312 & Company, every order is more than a package—it’s a reflection of our gratitude for your support. Each candle, room spray, wax crumble, mug, and home fragrance product is thoughtfully prepared, carefully inspected, and packaged with care before it leaves our studio.
Our prayer is that when your order arrives, it brings warmth, peace, and purpose into your home.
Processing Time
Because our products are handcrafted in small batches, please allow 2–5 business days for your order to be processed before shipment.
Processing time is separate from shipping time.
During new product launches, holiday seasons, promotions, or periods of high order volume, processing may take slightly longer. If we anticipate a significant delay, we’ll notify you by email.
Shipping Methods
We currently ship orders throughout the United States using trusted carriers such as USPS and UPS.
Available shipping options and estimated delivery times will be displayed during checkout.
Delivery estimates begin once your order has shipped and are provided by the shipping carrier.
Shipping Rates
Shipping charges are calculated at checkout based on your order weight, destination, and selected shipping method.
We occasionally offer free shipping promotions or special shipping offers. When available, these promotions will be clearly communicated on our website.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking information to become active after your package has been scanned by the carrier.
Shipping Delays
While we work hard to process orders quickly, once a package leaves our studio, delivery is managed by the shipping carrier.
Weather conditions, holidays, carrier delays, and other unforeseen circumstances may affect delivery times. We appreciate your patience and understanding during these situations.
Incorrect Shipping Address
Please review your shipping information carefully before completing your purchase.
If you discover an error, contact us immediately at 2312andcompany@gmail.com.
If your order has not yet shipped, we’ll gladly update the address whenever possible.
Orders shipped to an incorrect address provided by the customer cannot be replaced or refunded.
Lost or Missing Packages
If your tracking information shows your order has been delivered but you cannot locate it, we recommend:
- Checking around your property.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
If you still need assistance, please contact us. We’ll gladly help you work with the carrier to locate your package whenever possible.
Damaged Packages
Every order is carefully inspected before shipment.
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping box
- Photos of the packaging materials
We’ll review your claim promptly and work with you to provide an appropriate resolution.
International Shipping
At this time, 2312 & Company ships within the United States only.
As our company grows, we look forward to serving customers in additional locations.
Questions?
If you have questions about your shipment, we’re always happy to help.
2312 & Company
📧 2312andcompany@gmail.com
Response Time: Within 1–2 business days
Our Shipping Promise
Every order is prepared with the same care and attention we’d give if we were sending it to our own family.
From the moment your order is placed until it arrives at your doorstep, we’re committed to providing a thoughtful experience and exceptional customer care.
Thank you for allowing 2312 & Company to be a part of your home.
Be the Light.
Because even the smallest light can brighten the darkest room.